Ofgem and Ofwat compliant disconnections

ACS Utility Services delivers Ofgem and Ofwat compliant meter disconnection and other site related services to water, gas, and electricity utility providers across the UK

End to End service
ACS Utility Services can manage your disconnection and field needs. We manage the whole process from initial request to conclusion, ensuring all SLA's are met. Our experienced office staff are in touch with our agents by telephone for every PDV and Disconnection, ensuring real time resolution and management of your accounts. We believe this approach is unique in the market place and allows us to offer tangible benefits to our clients that just aren't available from our competitors. Services offered include:

Nationwide service coverage
We have a nationwide network of site engineers who can work in parallel with the collections team of utility clients or the debt recovery team in our sister company ACS so that the preparation for disconnection and the debt recovery process are run side by side each supporting the other.

This shortens the recovery process, improves recovery rates, and reduces exposure to an increasing debt as a result of continued usage.